FAQ
Common questions
If your question isn’t answered here, please get in touch.
Yes. What you share stays between you and your counsellor. The only exceptions are when there is a serious risk of harm to you or someone else, or when the law requires disclosure. These limits will be explained in your first session.
Sessions take place on Google Meet. After booking you’ll receive a private link by email. Please join from a quiet, private place with a stable internet connection.
We will talk about what brings you here, what you hope will change and how we might work together. You can go at your own pace. There is no need to find the right words.
It depends on you and what you’re working on. Some people come for a few sessions, others for longer. We’ll review together as we go.
Sessions are available in English and Mandarin (中文).
Yes. Both partners join the same Google Meet session.
Individual counselling and clinical supervision are RM200 for 60 minutes. Couples counselling is RM325 for 90 minutes.
Payment is made in full when you book, by card or online banking.
Yes. More than 48 hours before your session you can cancel for a full refund or reschedule for free. Within 48 hours, or if you don’t attend, the fee is non-refundable.
Be.Hold is not an emergency service. If you are in immediate danger, please call 999 or go to the nearest hospital emergency department. You can also call Befrienders KL at 03-7627 2929 (24 hours) or Talian HEAL at 15555.