Privacy
Privacy Notice
How Be.Hold Mental Health collects and protects your personal data, in line with Malaysia’s Personal Data Protection Act 2010 (PDPA).
What we collect
When you book or contact us, we collect your name, email address, phone number (if provided), booking details and anything you choose to write in a form.
How we use it
To schedule and deliver your sessions, send confirmations and reminders, process payments, respond to enquiries, and meet professional and legal obligations.
Service providers
We use trusted providers for scheduling, video calls (Google Meet), payments and website hosting. Some of them store data outside Malaysia. We do not see or store your full card details. We never sell your data.
Counselling records
Session notes are kept confidential and stored securely in line with professional ethics, and are separate from this website.
Your rights
You may request access to, or correction of, your personal data, or withdraw consent, by emailing karengan@beholdmentalhealth.my.
Contact
Questions about this notice: karengan@beholdmentalhealth.my
Last updated: October 2026